35bf Privacy Policy — Your Information Is Our Responsibility
We treat your personal information with the highest care. This policy explains how 35bf collects, stores, and protects your data.
35bf ("we", "us", or "platform") provides a safe online entertainment service for players in Bangladesh. This privacy policy ("policy") explains how we collect, use, share, and protect the personal information of users of our website 35bf.cam.
By using our site, you are considered to have read and agreed to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
What Information We Collect
We may collect the following information to provide our services and keep your account secure:
Identity Information
Your name, date of birth, national ID number, or passport number — required for account verification and age confirmation.
Contact Information
Email address and mobile number — used for account registration, sending important notifications, and support services.
Financial Information
Payment method details (such as bKash, Nagad, Rocket, or bank account numbers) for processing deposits and withdrawals. We never store full card or account numbers on our servers.
Technical Information
IP address, browser type and version, operating system, device information, and cookie data — to ensure site security and performance.
Gaming Information
Betting history, transaction records, bonus usage, and activity patterns on the platform — for account management and responsible gaming monitoring.
Communication Records
Your conversations with our support team via live chat or email — for improving service quality and resolving complaints.
Purpose of Using Information
35bf uses your personal information only for lawful and legitimate purposes. Details are described below:
- Account Registration and Management: Information is used to create, verify, and maintain your account.
- Service Delivery: To process deposits and withdrawals, grant bonuses, and ensure gaming functionality.
- Identity Verification (KYC): To prevent fraud, combat money laundering, and confirm age (21+).
- Customer Support: To provide fast and effective resolution of your issues via live chat or email.
- Security and Fraud Prevention: To detect suspicious activity and maintain the overall security of the platform.
- Legal Compliance: To keep records required to comply with applicable laws and regulations.
- Responsible Gaming Monitoring: To identify problematic gaming patterns and intervene in a timely manner.
- Service Improvement: To analyze user experience and improve the site's functionality and design.
Information Sharing and Disclosure
35bf does not sell your personal information to third parties. However, limited information may be shared in specific circumstances:
Service Provider Partners
Only the necessary information is shared with trusted third parties for specific tasks such as payment processing, technology infrastructure, and fraud detection. These partners are contractually bound to comply with our privacy standards.
Legal Requirements
Information may be disclosed in response to a court order, directive from a government regulatory authority, or applicable law. In such circumstances, we provide only the minimum information required by law.
Fraud and Crime Prevention
If money laundering or fraudulent activity is suspected, the necessary information may be shared to cooperate with the relevant authorities.
With Your Consent
For any sharing of your information with third parties beyond the reasons stated above, we will obtain your explicit consent.
Cookies and Tracking Technologies
We use cookies and similar technologies that help our site function properly and improve your experience.
Essential Cookies
These cookies are required for the core functions of the site — maintaining login sessions, security verification, and keeping payment forms secure. Without them, the site cannot function properly.
Functionality Cookies
These cookies are used to remember your language preferences and specific site settings, making each of your visits more convenient.
Analytics Cookies
Used to monitor site traffic, understand popular pages, and user behavior patterns. This information is kept fully anonymous and is used only for site improvement.
You can control cookies by changing your browser settings. Please note that disabling essential cookies may prevent access to some services.
Data Retention and Security
How Long We Keep Your Data
We retain your personal information only for as long as your account is active or as needed to provide services. Some financial and transaction records may need to be kept for a set period to meet legal obligations. Data that is no longer needed after account closure is securely deleted.
Security Measures
- Data transmission secured by SSL/TLS encryption
- Firewalls and access controls to prevent unauthorized access
- Regular security audits and vulnerability assessments
- Access to sensitive data restricted to authorized personnel only
- Data stored in secure data centers
Response to Security Breaches
If a security breach occurs and your personal information is at risk, we will notify you directly by email as quickly as possible. We will immediately assess the extent of the breach, take steps to limit any damage, and follow applicable legal procedures.
Your Rights
You have the following rights regarding your personal information. Contact us to exercise these rights:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations, it may not be possible to delete all information.
Right to Restrict Processing
In some cases, you may request that the scope of use of your information be limited.
Right to Data Portability
You may request to receive your information in a structured and readable format.
Right to Object
You may object at any time to the use of your information for marketing purposes.
How to Exercise Your Rights
To exercise any of the above rights, write to us at: [email protected] — we will respond to your request as quickly as possible after receiving it. We may ask for some information to confirm your identity.
Protection of Children and Minors
35bf strictly provides services only to those aged 21 and above. We do not intentionally collect personal information from any minor. We verify age at the time of account registration and when necessary. If we learn that a minor's information has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.
If you are aware that any minor is using our platform, please contact us.
Third-Party Links and Services
Our platform uses third-party services such as bKash, Nagad, Rocket, or bank transfer for payment processing. These service providers have their own privacy policies and handle information according to those policies. 35bf is not responsible for how your information is handled by third-party services. It is your own responsibility to read their policies.
Changes to the Policy
We may update this privacy policy at any time due to changing needs, technological developments, or legal requirements. If any significant changes are made, we will update the "Last Updated" date at the top of this page and send a notification to your registered email.
If you continue to use the site after a policy change, you will be considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will review your message as quickly as possible.
Your Privacy Is Our Priority
For any questions about your data, contact our support team:
[email protected]
Or get instant help via 24/7 live chat.
Related Policies
For your convenience, please also review our other important policy pages:
- Terms and Conditions — Detailed terms for using the service
- Responsible Gaming — Guidelines for healthy gaming habits
- About Us — Introduction and mission of the 35bf platform
- FAQ — Answers to common questions